Terms of service

PLEASE READ THESE TERMS CAREFULLY BY DOWNLOADING AND ACCESSING THE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT DOWNLOAD OR ACCESS THE APP. 

INTRODUCTION 

  1. THESE TERMS 

These Terms set out the basis on which L3M Technologies Limited, whose registered office is at 2nd Floor, 1 Westferry Circus, London E14 4HD with company number 11157173 (“we”, “us”, “our”), permits you to use the: 

  • Biamother mobile application (the “App”); 
  • the related online documentation (the “Documentation”); and 
  • the content and services we provide to you through the App (the “Services”). 
  1. DISCLAIMER 

THE APP AND THE SERVICES ARE PROVIDED FOR INFORMATION PURPOSES ONLY AND ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RECOMMEND YOU OBTAIN PROFESSIONAL OR SPECIALIST ADVICE BEFORE TAKING, OR REFRAINING FROM TAKING, ANY ACTION ON THE BASIS OF INFORMATION OBTAINED FROM THE APP OR THE SERVICES. WHILST WE COMPILE THE INFORMATION MADE AVAILABLE TO YOU VIA THE APP IN GOOD FAITH, WE MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, WHETHER EXPRESS OR IMPLIED, THAT SUCH INFORMATION IS ACCURATE, COMPLETE OR UP TO DATE. SUCH INFORMATION IS NOT INTENDED TO REPLACE ADVICE FROM YOUR GP OR ANY HEALTHCARE PROFESSIONAL. 

You must ensure that all information you submit to us via the App or otherwise in connection with the Services is accurate, current and complete as this could affect the information which is provided to you. We are entitled to rely on any information you submit to us via the App or otherwise in connection with the Services. 

Please also note, where you use any of the recipes on our App or follow any of the training programmes, you are responsible (at your own cost) for sourcing the ingredients and equipment required for such recipes and training; these are not provided as part of your Subscription or otherwise as part of our Service. Please also ensure you check the nutritional and allergen information given in our recipes – the recipes have not been designed specifically for you, nor do they account for any allergies or food intolerances you may have. 

  1. YOUR DATA & PRIVACY 

Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. 

  1. CONTACT 

Contacting us. If you think the App or the Services are faulty or mis-described or wish to contact us for any other reason please email our customer service team at support@ biamother.com. 

How we will communicate with you. If we have to contact you we will do so by email or by phone using the contact details you have provided to us. 

  1. PERMITTED USE 

In return for your agreeing to comply with these Terms you may: 

  • download a copy of the App and view, use and display the App and the Service on your device for your personal purposes only; 
  • use any Documentation to support your permitted use of the App and the Service; and 
  • receive and use any free updates of the App incorporating “patches” and corrections of errors as we may provide to you. 

The ways in which you can use the App and Documentation may also be controlled by the rules and policies of the appstore from where you downloaded the App. Such rules and policies will apply instead of these Terms where there is a conflict between the two. 

Our App is currently only compatible with certain Apple iPhones; this may change in the future, so please keep checking for any updates. 

ACCESS 

  1. GENERAL ACCESS 

You are permitted to access and use the majority of our Services, available via our App, free of charge. You must be at least 18 years of age to use the App and access our Services. If you choose to access the Services from outside the United Kingdom, you are responsible for your compliance with local laws for that country if and to the extent that local laws are applicable. 

PLEASE NOTE, in order to access and use our coaching services (whether virtual or in-person coaching), to receive coaching recommendations, fitness plans and any other personalised programmes (collectively “Coaching Services”), you will need to purchase a subscription in accordance with the process set out below. Please see the “SUBSCRIPTIONS” section for more details on the terms that govern your subscription with us. 

  1. OFFERS 

We may make certain Services available as part of an offer, free trial or other discounted packages. Details of these Services will be available on our App from time to time, which you may choose to take advantage of. In order to receive such offers you must ensure that you select the relevant offer when you place your order request, at which time we will provide you with specific information on the offer selected. 

Please note that our offers may expire, after which time they may not be available. We will endeavour to update the App where offers expire; otherwise you will be notified that the offer is no longer available on proceeding through the checkout process. All offers are subject to availability. We reserve the right to withdraw offers at any time, without notice to you, and for any reason. 

SUBSCRIPTIONS 

  1. YOUR ACCOUNT 

In order to purchase a subscription to use the Coaching Services (“Subscription”) you will need to register for a Biamother account. You will be required to choose a username and password for your Biamother account. You are responsible for safeguarding your account user name and password and must treat such information as confidential and not disclose it to any third party. We will not be liable for any loss or damage arising from your failure to comply with the above. 

If you know or suspect that anyone other than you knows your username or password, or you believe there has been unauthorised access to your Biamother account, you should promptly notify us at support@biamother.com. Should you forget your password for your account, please select the “I forgot my password” option on the App. You will be asked to submit your user name and e-mail address and a new password will be generated for you to use. 

We are giving you the personal right to access the Coaching Services. You may not transfer your Biamother account to someone else, whether for money, for anything else or for free. 

We will contact you by email, SMS or phone as selected by you when creating your Biamother account, using the contact details you have provided to us. You are responsible for ensuring that your contact details are kept up to date. 

  1. YOUR SUBSCRIPTION 

Each Subscription to the Coaching Services is offered with an initial one-week free trial period. Once the free trial expires, unless you have cancelled your Subscription at least 24 hours before expiry of your free trial, your Subscription will automatically convert into a paid-for Subscription, based on the option you selected when creating your account. Subscriptions may be offered on a monthly, quarterly or annual basis, so please ensure you select the correct option. Full details of the Subscription you have selected will be emailed to you in your Subscription confirmation, when your Biamother account has been created. 

Subject to your cancellation rights detailed below, you provide us with a continuous payment authority to charge your payment method for the specified amount on approval of your Subscription and at monthly, quarterly or annual intervals (as applicable) following such approval date. Each payment will be taken on or around the same day of each month, quarter or year (as detailed in your Subscription confirmation unless your Subscription is cancelled by you in accordance with these Terms). 

  1. CANCELLING YOUR SUBSCRIPTION 

You have the right to cancel your Subscription at any time during the free trial or within 14 days of it converting into a paid-for trial (the “cooling off period”). If you choose to cancel your Subscription, you can do so through your Apple iPhone – select Settings > tap “[your name] (Apple ID, iCloud, iTunes & App Store)” > scroll to Subscriptions > tap “Biamother” > select “Cancel Subscription”. 

If you are entitled to cancel, we will refund you your first Subscription fee. Unless you notify us otherwise, we will arrange for the refund to be made to the payment method you used to purchase the Subscription (i.e. to your PayPal account). Please allow 30 days for any refund to reach your account. Please note, except where you cancel your Subscription in the “cooling off period” and in accordance with this section 10, any Subscription fee is non-refundable. 

Once the “cooling off period” has expired, you can also cancel your Subscription at any time by following the same steps as set out above (on your Apple iPhone, select Settings > tap “[your name] (Apple ID, iCloud, iTunes & App Store)” > scroll to Subscriptions > tap “Biamother” > select “Cancel Subscription”). 

We must receive your request to cancel your Subscription more than 24 hours before your next payment date. If we receive the request less than 24 hours before your next payment date your Subscription will only be cancelled at the end of the following month, quarter or year (as applicable) and we will still take payment for your next instalment of your Subscription. 

If you cancel your Subscription within the cooling off period, your access to the Coaching Services will cease with immediate effect; if you cancel after the cooling off period, your access to the Coaching Services will cease with immediate effect on the next renewal date. 

We reserve the right to cancel your Subscription, Biamother account and right to access the Coaching Services, or a